FREQUENTLY ASKED QUESTIONS

What's the advantage of purchasing a 995 website?

The major advantage is price: You get a high quality website with enterprise level hosting, email and much more starting at only $995. You won't have to hire a web designer or marketing agency, potentially costing you thousands to get a basic website. With 995 Sites, you end up with a highly polished, professional looking site at a price most small business owners can afford.


What do I receive when I order a 995 Site?

After you complete the payment via our secure form, you will receive a confirmation email. Once your payment has been approved, you will then be contacted by one of our staff members to finalize your order, secure your domain name and give you directions on how to forward your company information to our designers. Refer to our packages page for additional information on what is included with your 995 site.


Why are your prices so low? My friend just paid thousands for his site and it's not even that good.

There are several ways we are able to keep our costs down:


Is this some sort of scam?

Not at all. Our parent company, Electric Media has been operating in Calgary, Alberta since 1999, offering high end media to corporate clients worldwide. All our business is conducted ethically and responsibly. If you have any questions, feel free to call our Regional Operations Manager, Paul Smith toll free at 1.866.217.5977.

Is it safe to purchase on-line?

Yes. Our e-commerce service provider Sporg specializes in member driven e-commerce. Your transaction is processed on a secure server and your credit card information is never held in a database. Once your credit information is passed to the financial institution handling your request, it is approved or declined and wiped from memory. If you do not feel comfortable paying on-line, payment by cheque is also available. Contact us for further details.

I would like to make payment by company cheque. Is that possible?

Absolutely. Send your cheque to the address listed on our contact page. Once your cheque has cleared, our staff will contact you and begin the process of building your site.

Is there any return policy?

All our websites are 100% satisfaction guaranteed. If for any reason you are not happy with your purchase, you have up until your site draft has been designed and approved by you to request a refund. Partial refunds may be given after the approval of the site draft prior to going live on a case to case basis. However, refunds will not be issued once the final site design has been approved and has gone live. For additional information, please refer to our terms of use.


I would like to purchase a pre-designed site I saw earlier, but the design is not available on 995sites anymore.

The design has most likely been sold out for an exclusive price. Look for similar designs in our collection! Contact us for pricing if you would like exclusive rights to your site.


Can I do Updates myself? What software do you suggest?

All our sites come with a minimum of two free updates. If you require frequent updates, then additional update packages are available. If you are an ardent do-it-your-selfer, than our staff will be happy to assist you in getting set-up. We recommend Macromedia Dreamweaver or Contribute by Adobe.


Can you change the pictures on the site and put my own pictures instead?

Absolutely. Our packages start with ten pictures. We will take your pictures, customize them to suit your site design and post them on the pages you request. With your photos on the site, it helps to truly brand the site as your own.


Can you change the buttons on the pre-designed site?

Yes. We will customize the names of the buttons to match the pages you would like to have on your site. If you require buttons in addition to the ones included on the pre-designed site you have chosen, there will be an extra charge.


I really like the site design, but it is the wrong color for our company.

No problem. Our in-house design team would be happy to customize the colors of the site design you choose.


Does your email service have anti-virus and anti-spam ?

Yes. Our mail servers include both anti-spam and anti-virus protection. We still recommend that you run virus protection software to protect you from other avenues of attack (that music file you downloaded may not just contain music!). We recommend Norton Internet Security or Trend Micro. Both offer reliable and effective protection from viruses and hackers.


What info do you need from me after I have purchased my site ?

Our staff will contact you with suggestions to the information you should have on your site. A few suggestions are:

  1. Company Profile
  2. Products
  3. Services
  4. Logo and pictures
  5. Contact Information
  6. Domain name you would like if you don't have one already.